Order status is completed. But the order is not sent out. Does it mean something is wrong?

Also how long does it usualy take for a delivery to germany?

Would be happy to hear about some experiences.

And sometimes it never comes. And then you have no contact with nobody from DPG. And you are frustrated as me here or on other topics on forum. To moderators: I am going to write my complains until you send me my Pig Back from Hell. Do something and at least write me back with some information.

Quote from amanwing on [06/04/2021] à 19:31

Order status is completed. But the order is not sent out. Does it mean something is wrong?

Also how long does it usualy take for a delivery to germany?

Would be happy to hear about some experiences.

Have you opened a ticket about the issue? That is the only way to get any information on the issue.

However, there is a glitch keeping some tracking info from getting updated, so you might be part of that issue.

Quote from amanwing on [08/04/2021] à 12:07

I struggle to create a ticked. It always tells me that I need to fill in the missing game piece formular. I just clicked on the create a ticket button on the order page. I might be dumb or it could be a problem.

You need to use the "Online Store" or "Kickstarter" options.

Don't use Customer Care as it will insist that you enter at least one set of values for a "missing piece".

Glad to hear it got sorted out.

For anyone else coming here later, posting in a thread will not get you answers, you need to use the Contact link to access the Support system. That is why it exists.

Check your spam folder? If there is nothing there, then please open a new ticket. I am sorry you are having a problem with this, hopefully that will get it sorted out.