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How do you get a response from DPG?
How do you get a response from DPG? posté le [26/11/2020] à 04:15

Had an issue with a recent order direct from DPG, I ordered the ultramarine/ork storage boxes along with the Castellum Stronghold.


I was amazed with the shipping as it arrived within a working week to Australia but unfortunately someone had forgotten to pack the Castellum Stronghold in the box.


I've messaged DPG twice through their contact form and through their facebook page but haven't had a reply.


Anyone else experienced this before? Do any DPG staff monitor this forum?


I only want the Castellum stronghold to be shipped or the cost refunded.


Thanks!
How do you get a response from DPG? posté le [26/11/2020] à 10:03

Hi Sebly,


Unfortunately, packing errors happen. I've had the issue before but always got a replacement, so no worries.


DPG watches this forum. They're building up a new after-sales system to get replies out more quickly. The old and archaic email support system isn't doing them any favors so it' finally time to get something better up.


Basile's in charge of after-sales service at the moment. He will get back to you but it takes time.

☠☠☠Heroes of Belgium ☠☠☠
How do you get a response from DPG? posté le [26/11/2020] à 10:35

I had the same thing, but Basile fixed it 🙂


He said in his introduction topic to use this e-mail adress:

sav@devil-pig-games.com


I had a reply in a few days.


How do you get a response from DPG? posté le [26/11/2020] à 13:14

I saw you, and i'm sorry for the inconveniance, i'm still learning the job. I can offer you a refund yes

If you have any problem use sav@devil-pig-games.com for now.

But we will soon have a better after sale services plateform.
How do you get a response from DPG? posté le [27/11/2020] à 01:40

I'll flick you through an email Basile. Thanks!
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