The pledge manager is open! But before you go on it, we have some guidelines to give you regarding the use of it. If you follow everything point by point, it’s really easy!
STATE OF THE PLEDGE MANAGER
HEROES OF STALINGRAD: Open for the moment
NEW: A dynamic resume of your pledge manager appear in a column on the left.
• To do so, please visit our website: www.devil-pig-games.com
• Click “Register” in the black bar at the top of the page.
• Fill in the form. Click on “Register”.
Your account is created!
• Make sure you are connected to our website.
• Click on “Pledge Manager” in “Crowdfunding” menu.
• Click on the “Heroes of Stalingrad” picture.
• Put your Kickstarter Name, enter your Kickstarter email address, which is used to log on to Kickstarter and receive updates
• Click on “Save”.
Question: I have already a Devil Pig Games account, what do I have to do in step #1 and #2?
Answer: Nothing.
• Choose the language of your pledge.
• If you want to modify it again, click on the “Modify language” link in the chosen pledge line, as on the screenshot below
• If you want to change for a bigger pledge level, click on the name of the pledge level in the line “Upgrade pledge” beyond the chosen pledge line, as on the screenshot below.
BEWARE! The minimum pledge level (pledge without reward) is considered as a pledge level with the same shipping as a Vassili pledge level. So, you must upgrade it first before adding any additional pledge level. You cannot reset the “Minimum pledge” level if you chose a Oktïabrskaïa pledge level instead of Vassili pledge level. Add an additional Vassili pledge level (see below) and click on « Delete » in the unwanted Oktïabrskaïa pledge line.
If you want to add an additional pledge for a friend, you can add as many pledges as you want, the shipping will be added automatically.
To do this, add as many pledges as you wish by clicking on “Add to cart” button under each pledge you wish to add to your cart.
By default, the language of the additional pledges is the same as your first pledge, but you can change it as for the first pledge.
Phone number is mandatory! As well as additional information such as the floor, the apartment number, etc.
It is mandatory to click on “Save”, otherwise, your delivery address won’t be registered. You may change your shipping address by returning to this page and registering again your address. It is possible until we close definitively the pledge manager, just before sending the dispatch files to the hubs.
This is a summary of what you took. Several situations are available to you:
• Your “Left to pay” is less than or equal to 0 €: Click on “Validate my pledge”
• Your “Left to pay” is more than 0 €: Click on “Go to payment” and follow the payment procedure, your pledge manager will be automatically validated after validation of your payment.
BEWARE: you cannot pay by Paypal because of the problems they caused to us.
We regret to inform you that we cannot deliver PO boxes. We reserve the right to refuse delivery to certain countries such as certain countries in South America, Africa or Russia (too many lost packages) or “too” exotic destinations such as Chad or Antarctica. In this case, we undertake to refund you 100% before the dispatch.
Q: Why do not you use Paypal for the pledge manager?
A: Paypal assimilates Kickstarter to pre-order and because of this, it blocks most of the money spent by backers until delivery, and maybe a long time after. We cannot accept it. But, now, we propose you Stripe!
Q: Can I add products after the validation?
A: No, it will not be possible.
Q: What happens if I want to change my address?
A: You will need to follow this procedure:
1) Log in to our website www.devil-pig-games.com
2) Put your mouse on “Crowdfunding” menu
3) Click on “Pledge manager”
4) Click on the project Heroes of Stalingrad
5) Go at the bottom of the page (address section)
6) Change your address
7) Click on “Save” button
Q: How can I delete a contribution or addon or product?
A: Click on the “Delete” button in the price box of the pledge to be deleted, in the “My Pledges” category.
Q: What will happen to me if I forgot to fill my pledge manager on time?
A: Do not wait until the last moment to fill it, because after the closure, a manual processing fee will be applied, and this fee will increase as soon as the production begin. After the dispatch, postal charges are also likely to increase as we will no longer benefit from negotiated postal rates for the dispatch of thousands of kickstarter parcels and they may leave a hub farther away from you.