Quote from starman on [14/12/2021] à 13:55

@Nostradunwhich – I placed the order for Son Conversion and Commenwealth 2.0. Weight and size about two std card decks.

For all your talk on preventing damage and packaging it was sent in a 17 x 22 thin white envelope with a thin lining of bubble wrap, certainly not the 1k of packaging to ensure it is well cared for, not even 3g to protect 175g of cards, not the estimated 1Kg I paid for in fact .3% of that.

https://boardgamegeek.com/image/6568040/starman54

https://boardgamegeek.com/image/6568041/starman54

I feel that you meant well but you and possibly DPG are not aware of the reality.

You charged me more than your published rates someone making as much profit as the product price, it does not seem good customer service to me.

I feel ripped off for trusting you and supporting you for years.

If you were charged for 501g+ for shipping and the package was <= 500g then that is a genuine complaint that you should take up with DPG.

The same if your product was received damaged as the result of inadequate packaging.

It's not the original complaint that people were commenting on though so it doesn't seem correct or fair to throw that back at them 🙁

You asked, in a public discussion forum for a game, why is the shipping weight so high for two decks of cards.

Members of the forum, who are not employess of the company, gave you their experience of why the charges might be so high.

Now the package has arrived and it's packed in the way that you said it could be, so good for you. However no-one here can offer you an explanation as to your particular case. You need to raise a support ticket.

Based on previous comments on here it seems like either:

1. The site is incorrectly estimating the package weight and DPG need to look at that – but you need to query that with DPG support team.

(Members of the forum answered your question on the basis that the site was correctly calculating the weight and that it seemed plausible given previous experience with shipping and the additional packaging that DPG have been using as time goes on and they have more reports of damage.)

2. The shipping company are not applying the packaging that DPG expect them to be using – but you need to raise that with DPG support team.

(In which case the explanation given by the responses you got was reasonable given that members' experience recently does not include them being obviously overcharged for packaging, otherwise I'm sure someone would have said so and suggested that you query the charges?)

Either way it seems you are owed a refund on shipping, but posting to members of this forum stating how *they* have mistreated/overcharged you does not seem to be the correct way to go about it – you need to raise that as a support issue with the DPG support team.

Sorry for being 'late to the party', I have not been on the forum for a bit.

I must admit I am very surprised the packaging was that light, and I certainly understand Starman being upset. That was not the level of packaging as I had understood it.

Thank you to Paul for stepping in with the proper procedure, and hopefully Basile's solution helps.