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Shipping question
Shipping question Posted on [26/04/2021] à 01:29

I have looked at that link & cannot find a way to request an answer to the following:

For the HoN Big Red One I pledged at the minimum level (+ 19Euro to add as a credit as I wanted ONLY to add-on the Solo mode (I didn't need all the extra content of any of the main pledges – I backed the Resupply so I should be getting new cards etc with that).

Trying to fill out the pledge manager for BRO it wants me to click on an actual pledge level to validate my pledge, which means I have to order stuff I don't want? Plus another 40+Euros I didn't intend to spend?

Also New Zealand postage is not showing as an option – if I click on Rest of World, that adds another 10 Euro to postage quoted on the KS campaign page for New Zealand. Previous KS have come through the Australian hub.


Hope someone can provide a solution to this, thanks.
Shipping question Posted on [26/04/2021] à 02:35

Hang on filling out the rest of the PM. There is an issue with the 1 euro pledge not validating.

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Shipping question Posted on [26/04/2021] à 03:23

OK, thanks for that – will wait.
Shipping question Posted on [29/04/2021] à 00:08

Hi DPG,


I ask again


is it possible to add the Slovak Republic among the countries for delivery?


All our neighbors are within reach, even Hungary or Poland or Romania. I would not like to be among the Eastern Europe. It is both a principle and a price.


I believe that is not a problem, I will wait until I can finish the peldge manager.


cheers


John

Ján Fehér
Shipping question Posted on [29/04/2021] à 10:27

Open a ticket with DPG, then, and you can plead your case, but personal pride in your country is not going to change what shipping zone your country is in from France's point of view.

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Shipping question Posted on [02/06/2021] à 00:36

So the 1 Euro pledge still won't allow me to add only add-ons (I can click on Validate but it then still tells me I have to make a full pledge to complete). At this point I will treat my 19 Euro as a donation to DPG & hope to pick up the Solo Mode later on. Don't know if that credit will still show for future orders but never mind ……… Piggies can buy me a beer next time I'm in Paris……….. but that might be quite a while in the future:) Cheers 😀


Shipping question Posted on [02/06/2021] à 06:23

Did you not open a ticket so DPG's customer service could help you with the issue?

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Shipping question Posted on [02/06/2021] à 06:53

Thanks I just have. Before, I couldn't find the right option, but have just noticed Alan Hume's post above, suggesting the right section.
Shipping question Posted on [02/06/2021] à 08:24

I was not aware you had some confusion, or I would have been glad to help.

Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!
Shipping question Posted on [02/06/2021] à 17:52

Hi! I recently bought SON at retail, and tried to add some SON expansions to my pledge manager. However, I received an error saying that the items I selected could not be shipped to the USA (mainly Call #1 and #2). Is this something that can be fixed? Or am I out of luck?
Shipping question Posted on [02/06/2021] à 18:30

Check the shopping cart for the store (https://www.devil-pig-games.com/en/panier/) and see if the items got added there as well. If so, remove them, and then return to the pledge manager (https://www.devil-pig-games.com/en/pledge-manager/?kick=9), make sure they're still listed, and try to validate again.


It seems like some, but not all, of the items I add in the pledge manager also get added to the store cart, and the validation process gets confused when they're listed in both places. I haven't had any trouble validating once the shopping cart is empty.
Shipping question Posted on [02/06/2021] à 21:57

Quote from RansomOfThulcandra on [02/06/2021] à 18:30

Check the shopping cart for the store (https://www.devil-pig-games.com/en/panier/) and see if the items got added there as well. If so, remove them, and then return to the pledge manager (https://www.devil-pig-games.com/en/pledge-manager/?kick=9), make sure they're still listed, and try to validate again.


It seems like some, but not all, of the items I add in the pledge manager also get added to the store cart, and the validation process gets confused when they're listed in both places. I haven't had any trouble validating once the shopping cart is empty.


One additional note.


There is an ongoing glitch with identifying the US store correctly. Make sure you have entered your address correctly into the PM (it is below the section to add items).


Then, either use a different browser or clear your browsers cache and restart it and then try the order again.

Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!
Shipping question Posted on [07/06/2021] à 10:53

Just to let you know this bug was fixed last week.


Shipping question Posted on [27/11/2021] à 19:22

Hey guys I know this thread is a little old but I place an order from the online store a week ago and it’s status has not been changed. No panic as I’d read here that they sometimes couldn’t change the online status of orders so it could have shipped. However I’ve raised three tickets using the contact link on the web page and had no response to any of them, is this normal, I understand they are working hard with the Kickstarter stuff but would be nice to know my stuffs on the way.


Kind regards


Leigh
Shipping question Posted on [28/11/2021] à 05:38

Quote from Stalksdeath on [27/11/2021] à 19:22

Hey guys I know this thread is a little old but I place an order from the online store a week ago and it’s status has not been changed. No panic as I’d read here that they sometimes couldn’t change the online status of orders so it could have shipped. However I’ve raised three tickets using the contact link on the web page and had no response to any of them, is this normal, I understand they are working hard with the Kickstarter stuff but would be nice to know my stuffs on the way.


I am not trying to deflect your concern, but saying "I have raised 3 tickets" could be "I have raised 3 tickets since Friday" or "I have raised 3 tickets over the last 3 weeks". Without posting tickets, just a bit more time frame would be helpful.


If you have raised 3 since Friday, that is 0 working days for them to respond. If it was over at least a few actual working days, then I will tell you to check your SPAM folder. It might be that Customer Service is having trouble tracking down your order so have no information to give you yet, but they usually respond to all open tickets, so if you are not getting a reply it is getting lost somewhere.


I sent you a DM, let me know if you received it, but don't post your email address here. If you don't use the same email for your Customer Service request (or don't have DM's turned on), then just let me know that. Again, don't post your email here, I wouldn't want it to get scraped.

Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!
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