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Still waiting for my game
Still waiting for my game Posted on [12/05/2020] à 18:52

Hey folks,


as a backer of the HoN TCG Kickstarter campaign, I'm still waiting for my delivery. I tried to contact DPG several times via Kickstarter and the contact form on the homepage during the last six months and did never get an answer.


Please contact me so I can finally get my game.
Still waiting for my game Posted on [12/05/2020] à 22:41

Did you actually fill out your Pledge Manager? You can go to CROWDFUNDING >> PLEDGE MANAGER and check if your TCG pledge is complete and you have 0 money outstanding. If you failed to do that, then you will not have gotten your package.


Did you move and not update your address?


Have you checked your spam folder?

Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!
Still waiting for my game Posted on [13/05/2020] à 07:21

In the Pledge Manager my pledge has the status "Completed", fully paid and the the "pledge validation" says "my pledge is valid".


I did not move and the address is correct. I even received a small envelope with some fixed cards last year.


I check my spam folder regularly and didn't get any mail from DPG.
Still waiting for my game Posted on [13/05/2020] à 07:49

Well, that exhausts all my avenues of help. It sounds like you were complete at the time of fulfillment, so I have no idea why you did not get your game.


Unless you live in Russia or Brazil?

Volunteer Moderator of the English Language Forums
Remember: If you are not willing to shell your own position you are not willing to win!
Still waiting for my game Posted on [13/05/2020] à 07:57

I live in Germany.


Is there any reliable way to contact DPG?
Still waiting for my game Posted on [13/05/2020] à 11:22

Quote from Blubber82 on [13/05/2020] à 07:57

Is there any reliable way to contact DPG?


In case you haven't done so yet, by this email-address: sav@devil-pig-games.com


Note that replies might take long because there's only one person (Yann) doing everything involved in production, after-service, … at the moment.

☠☠☠ Heroes of Belgium ☠☠☠
Still waiting for my game Posted on [14/05/2020] à 12:28

I already tried this address some time ago, but I will send another mail. Thanks.
Still waiting for my game Posted on [30/11/2020] à 17:20

After a question from DPG if my case has been solved in August, I never received another response and I'm still waiting for my game or a refund.


Honestly, NEVER TRUST DEVIL PIG GAMES!!!
Still waiting for my game Posted on [01/12/2020] à 11:00

Hi, this is Basile from the After Sale Service

I'm sorry you had to wait so long to have answer. DPG is recovering from a very bad time and it's only slowly we can solve past problems, but we will solve them for sure.

So, i take a look to your order and everything is paid.

Sadly i look to our stock and we don't curently have a Pledge Overlord, only Neptune ones. We can either send you the Neptune and refund the difference or juste refund everything
Still waiting for my game Posted on [05/12/2020] à 14:25

Thanks for your response. So I'm willing to take the full refund.
Still waiting for my game Posted on [08/12/2020] à 14:35

So as you may know Kickstarter take 15% of every transaction on it. So i can only refund 85€. If you are okay with this give me a paypal address please.

Since i can't send you message i answer here sorry
Still waiting for my game Posted on [13/12/2020] à 22:46

I did send you a private message. Please tell me if you received it.
Still waiting for my game Posted on [13/01/2021] à 11:36

I'm still waiting. Did you receive my message?
Still waiting for my game Posted on [19/02/2021] à 08:54

Another month later and still no answer.
Still waiting for my game Posted on [19/02/2021] à 16:22

I guess I won't take part in the next KS (Big Red 1 Edition) when nobody @Devil Pig Games really cares if something goes wrong… 🙁


Cthulhu Fhtagn!
Still waiting for my game Posted on [19/02/2021] à 19:01

Guys, did you open a support ticket on the contact page?


☠☠☠ Heroes of Belgium ☠☠☠
Still waiting for my game Posted on [19/02/2021] à 20:33

for me they usually respond very quickly, within a week and often even within two days. and if something was wrong it was always resolved properly.


sorry that you have a different experience with Devil pigs team. are you sure you used the correct email address?


Contact page: open a support ticket.

Zijn er ook nerderlandse spelers onder ons? Omgeving nijmegen, uden, enz.
Still waiting for my game Posted on [22/02/2021] à 16:59

If you want a quick solution to your problem open a ticket on our customer care system: https://www.devil-pig-games.com/en/support-dpg/


We basically close every other possible way to ask us something related to custiomer care, because keeping track of multiples problems at multiples places make the thing almost impossible, especially since there is only one person (me!) in charge of the customer care.

Please don't ask on the forum, by private message or by Discord. You will only get slower problem resolution because I don't check the forum or my message everyday. Contrary to the customer care system.
Still waiting for my game Posted on [23/02/2021] à 14:00

Fine, so I will open the fifth ticket during the course of the last 18 months…
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